PICKUP / EXCHANGES
Picking Up Purchases
Orders are "Pick Up" only. Please make sure to include your email address when checking out. Notifications will be sent through email. Once your order has been processed, you will receive a confirmation email. As soon as your order has been fulfilled you will receive a second email. This email will state, "A Shipment from Order #xxxx is on the Way" or "Order #xxxx is ready for Pick Up." Orders are available for Pick Up as soon as you receive either email. Typically 48 hours (two business days) after purchase. We do not ship any items. Pick up your items from a Bin labeled, "Pick Up." Pick Up Bin is located in front of the "O" Gym from 8:30am-3pm Monday through Friday. Please make sure to only take the bag with your name on it. Please make sure to pick up your order within five business days.
Return and Exchange Policy
The Cougar Cave gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased for a refund or exchange within 7 days of original purchase. For your convenience, purchases may be returned by utilizing the "Return Bin" which is next to the "Pick Up Bin" in front of the "O" Gym. Refunds will be made in the form of the original payment. All flash sale/pre-order apparel, face masks, buffs, accessories, altered or sale items cannot be returned or exchanged. For more information on returns & exchanges please visit "Returns & Exchanges at the top of the Menu Bar.